Tablet Feedback Solution
Customer Feedback is an Inseparable Part of Business
Customer-focused organizations are 60% more profitable compared to those who are not putting their customers’ opinions first. Those, who prioritize their customers are closer to excel.
Different types of feedback provide different insights.
Measure marketing campaigns' effectiveness, understand what drives customer satisfaction and loyalty.
Ask the right questions,
get the right answers
Net Promoter Score (NPS)
Net Promoter Score (NPS) measures the likelihood a customer will recommend your product or service. Calculated on a scale of -100 to 100, NPS enables you to spot where your company stands and how your customer experience is performing.
Customer Satisfaction Score (CSAT)
Customer Satisfaction Score (CSAT) is a measurement of how satisfied a customer was with specific interaction with the company. You will be able to pinpoint the exact moment when your customer was not completely satisfied and take action upon improvement.
Identify your strong and weak points by choosing other types of questions to fit the survey’s objective:
Integrate Tablet Feedback Solution with
Earlyone Customer Flow Management System
Integrate with Earlyone Customer Flow Management to get flexibility in displaying surveys and more insight into customer feedback.
How does it work?
Decide the question
Tailor the question to target your desired outcome.
Design the experience
Set the survey's design to go in-line with your brand identity.
Choose the endpoint
Run different surveys on different tablets, simultaneously.
Direct respondents through different paths and display
questions based on their answer
Catch your customers' attention with slideshow ads
Should the survey appear after or before the service was provided? You choose!
Spot trends, understand why your customers are unhappy, and target improvements
Customer Feedback Matters
“Customer service interactions are becoming your primary means of creating true customer relationships. To be a successful business today, you must understand how relationships actually work and how to build them.”
—Mikkel Svane, CEO & Founder, Zendesk
You can use Tablet Feedback Solution even without Integration!
Are you excited to receive all the benefits of the Feedback Solution but do not have Earlyone Customer Flow Management yet?
Do not worry, we've got you covered!
Enjoy the advantages of the Feedback Solution without integration.